Support Specialist
Customer Service
Birmingham, AL, USA
Posted on Jul 18, 2026
Responsibilities
- Provide fast, accurate, and helpful support via phone, chat, and support software
- Troubleshoot technical issues and guide customers through solutions
- Follow established support procedures and policies to ensure consistency
- Direct users to self-service tools and resources when appropriate
- Accurately document all customer interactions
- Meet individual and team performance goals
Requirements
- 2+ years in a customer success or support role
- Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
- Strong technical troubleshooting and software navigation skills
- Clear and pleasant phone demeanor with active listening abilities
- Excellent interpersonal, written, and verbal communication skills
- Proficient in Google Workspace (Docs, Sheets, etc.)
- Able to work independently and manage multiple priorities
- Detail-oriented, adaptable, and calm under pressure
- Customer-first mindset with a proactive problem-solving approach
- Must pass a background check
Benefits
- Full-time and part-time roles available (daytime, evening, and weekend shifts)
- Medical, dental, and vision insurance
- 401(k) retirement plan
- On-demand access to your earned pay with Immediate
