At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $135,000 - $145,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Position Summary

The Commercial Real Estate (CRE) Lender / Relationship Manager is responsible for originating, underwriting, and managing a portfolio of commercial real estate loans while developing and maintaining strong client relationships. This role focuses on driving new business, structuring financing solutions, and ensuring credit quality and portfolio performance.

Key Responsibilities

Business Development & Relationship Management

• Develop and maintain relationships with real estate investors, developers, brokers, and other referral sources
• Proactively source new CRE lending opportunities (e.g., multifamily, office, retail, industrial, mixed-use)
• Serve as the primary point of contact for clients, providing tailored financing solutions
• Cross-sell bank products and services to deepen client relationships

Loan Origination & Structuring

• Analyze borrower needs and structure appropriate loan terms (construction, bridge, permanent financing)
• Prepare and present loan proposals, term sheets, and commitment letters
• Negotiate loan terms and conditions with clients

Credit Analysis & Underwriting

• Perform detailed financial analysis including cash flow, debt service coverage, and borrower financial strength
• Evaluate property performance, rent rolls, appraisals, and market conditions
• Partner with credit teams to underwrite and approve loans in accordance with bank policies
• Prepare and present credit memos for approval

Portfolio Management

• Monitor and manage an assigned loan portfolio to ensure asset quality and compliance
• Conduct periodic loan reviews, risk ratings, and covenant tracking
• Identify and address potential credit issues proactively
• Manage renewals, modifications, and refinancing

Compliance & Risk Management

• Ensure adherence to regulatory requirements, internal policies, and lending guidelines
• Maintain accurate and complete loan documentation
• Participate in audits and regulatory reviews as needed

What Do You Need?

• Bachelor’s degree in Finance, Business, Real Estate, or related field (MBA or advanced degree preferred)
• 5+ years of experience in commercial real estate lending or commercial banking
• Strong knowledge of CRE underwriting, financial analysis, and loan structuring
• Proven track record of business development and portfolio growth
• Familiarity with various asset classes (multifamily, office, retail, industrial, etc.)

• Strong financial analysis/credit skills
• Excellent relationship-building and interpersonal skills
• Effective communication and negotiation abilities
• Ability to manage multiple transactions and deadlines
• High attention to detail and risk awareness

Performance Metrics

• Loan production volume and revenue generation
• Portfolio growth and asset quality (delinquencies, charge-offs)
• Client retention and satisfaction
• Cross-sell success and relationship expansion

Technology Skills

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
• Proficiency in financial software, Salesforce, nCino, or other CRM system

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.