At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do: The Mortgage Quality Assurance Specialist is responsible for ensuring compliance with internal policies and regulatory guidelines throughout the mortgage origination and servicing process. This role involves reviewing loan files, identifying discrepancies, and implementing improvements to enhance the quality of mortgage operations and servicing.

• Conduct 100% review of loan files and prepare and submit HMDA data reporting monthly to the Compliance department.

• Conduct and manage the pre- and post-closing quality control with Metasource an outside vendor, on a percentage of loans

• Perform a review of all in-house mortgages to ensure accurate boarding into IBS

• Quality control on the annual escrow analysis of the portfolio

• Review daily maintenance report for accuracy

• Stay compliant with all regulations and bank policies/procedures

• Additional job duties may be assigned

• Identify trends and escalate to management

• Attend weekly/monthly meetings with operations and servicing

What do you need?

• At least 2 years quality assurance background

• At least 2 years of banking background and regulations

• Basic knowledge of loan documents/ origination and servicing processes

• Strong organizational skills including daily scheduling and timely document delivery

• Attention to details

• Ability to handle multiple tasks successfully

• Capable of working outside the realm of job functions when necessary

• Capable of working alone

• Familiarity with Encompass, FIS IBS, spreadsheets and reporting definite PLUS!

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.