At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

An annual salary range up to $225,000 is what we expect to pay for this position, based on overall skills and experience.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you'll do:

At Customers Bank, we believe in working hard, working smart, working together, and having fun while delivering innovative solutions and exceptional customer experiences. As the Head of Data Governance and Quality, you will lead the bank’s efforts to establish a comprehensive data governance framework and ensure the quality, accessibility, and privacy of data across the organization.

You will be responsible for building an engaged data-informed culture, overseeing the data governance and quality programs, and ensuring alignment with data privacy compliance in line with regulatory requirements. This role will focus on improving data accuracy, completeness, lineage, and reliability, enabling the organization to make data-driven decisions while fostering trust and integrity in data management.

Responsibilities:

• Lead Data Governance Strategy: Develop and implement an enterprise-wide data governance framework that establishes data ownership, stewardship, and accountability across the bank. Establish policies and standards that address data governance and management including data lifecycle management, data classification, data quality and security.

• Data Quality Assurance: Oversee the data quality management process, ensuring data is accurate, complete, and reliable across critical business domains. Use a risk-focused approach for documenting, tracking and reporting data quality issues.

• Promote Data Accessibility and Lineage: Enhance data accessibility while ensuring robust data lineage documentation and transparency across the data lifecycle.

• Foster a Data-Driven Culture: Champion a data-informed culture by engaging with leadership and business units to promote best practices in data usage and stewardship.

• Ensure Data Privacy Compliance: Collaborate with the Chief Information Security Officer (CISO) and Legal teams to enforce data privacy regulations where appropriate, including GDPR and CCPA.

• Build Strong Partnerships: Work closely with IT, Risk, Compliance, and Analytics teams to embed data governance practices into daily operations and strategic initiatives. Collaborate with system owners, data entry functions, BSA/AML team to understand, map and establish best data practices that ensure consistent, accurate, and complete data in end-to-end data movement.

• Develop KPIs for Data Quality: Create metrics and performance indicators to track data quality improvements and drive accountability across the organization.

• Educate: Create learning programs not only for Data owners and Data stewards, but for the institution on the Data Governance Framework and program.

Qualifications:

• Bachelor’s degree in Data Science, Information Systems, Business, or related fields. Advanced degree or certifications (e.g., CDMP, DAMA) preferred.

• 10+ years of experience in data governance, data quality, or data management, with a preference for financial services experience.

• Proven track record of implementing data governance frameworks and leading data quality initiatives including implementing and driving change management of enterprise data quality tools.

• Strong understanding of regulatory compliance related to data privacy and security (GDPR, CCPA, BCBS 239).

• Experience standing up and driving the successful adoption of an industry leading Data Quality tool (e.g., Informatica, Collibra, Purview)Skills:

• Extensive experience leading cross-functional teams and senior stakeholders to drive outcomes collaboratively

• Ability to promote a data-informed culture through engagement, training, and communication.

• Proficiency and hands on experience configuring and implementing data governance and data quality tooling.

• Collaborates and communicates with regulators and internal/external auditors on our program, framework and our data governance journey.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.