At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The BSA/ Financial Crimes Quality Control Analyst (BSA/FCC QA Analyst) reports to the BSA/FCC Advisory Manager and supports the BSA /Financial Crimes Compliance Team (FCC) by performing quality assurance functions across both Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and fraud prevention domains.

Key Responsibilities

• Perform periodic testing of the Customer Identification Program (CIP) review process and generate variance reports. Document errors and trends for reporting to the Chief AML Officer (CAMLO), Deputy BSA Officer, and relevant business units.

• Conduct periodic testing of alert dispositions, case documentation, and regulatory reports generated by BSA/AML and fraud prevention monitoring systems to ensure procedural adherence.

• Communicate regularly with business units to resolve CIP-related errors.

• Collaborate with validation and audit teams to support internal and external reviews.

• Test front and second line BSA/AML/OFAC functions, including potential OFAC matches and Currency Transaction Reports (CTRs).

• Ensure compliance with BSA/AML regulations, Office of Foreign Assets Control (OFAC) regulations, and USA PATRIOT Act requirements.

• Demonstrate knowledge of fraud threats across various payment and access channels and experience using software tools to mitigate those threats.

• Possess a basic understanding of regulatory requirements related to fraud mitigation, such as Reg CC, Reg E, and Gramm-Leach-Bliley Act.

• Analyze data and produce effective reports tailored to different levels of management.

• Identify trends, gaps, discrepancies, and inefficiencies through data analysis.

• Interacting with internal auditors with documentation gathering and process walk through.

• Maintaining and reviewing QA team’s related policies and procedures.

What do you need?

• Minimum 3 years of experience in AML, fraud prevention, or BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.

• Strong written and verbal communication skills.

• Proven ability to multitask, work independently, and collaborate effectively within a team environment.

Preferred Qualifications (Nice to Haves)

• Certifications such as ACAMS, CFE, or other AML/investigator credentials.

• Experience with BSA/AML and fraud prevention systems such as Verafin, Prime, or NICE Actimize.

Technology Skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.