At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, current or future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, we we’re a partner you can trust.

What you’ll do:

Overview:

Candidate will be responsible for assisting and supporting the Chief AML Officer (CAMLO)/BSA Officer for BSA and Anti-Money Laundering (AML) related regulatory compliance requirements. The position’s primary responsibilities will include supervising and reviewing the BSA and AML team’s day-to-day work, ensuring completion of the monitoring and reporting of current processes and activities. Additional responsibilities will include, assisting in completion of and documentation of Risk Assessments, development of compliance functions for new products and services, as well as working with Customers Bank management to develop and enhance stronger controls and procedures for its overall BSA/AML program.

Responsibilities:

• This role has the authority and is expected to make decisions on matters relating to customer onboarding, account closures, detecting and escalating suspicious activity and any other BSA/AML and or Office of Foreign Assets Control (OFAC) risks of significant complexity.

• Collaborates with relevant senior leaders within line of business to implement and understand the importance of clear and concise AML policies and procedures.

• Partners with other areas of compliance to share information, polices and best practices to ensure operational excellence.

• Supervise, manage, coach and mentor assigned team members and professionals. Foster a positive work environment for each team member by promoting skill development, coaching for improvement and growth.

• Works effectively as part of a larger team to drive projects and deliverables as this position leads and provides support on larger and more complex projects and initiatives.

• Assists with the development and/or enhancement of AML policies, procedure training, and software/systems used to detect and monitor for suspicious activity.

• Identifies trends and escalates concerns regarding financial crimes (BSA/AML and OFAC).

• Provide support in managing AML risk. Support businesses and functions to address any actual and potential BSA/AML Compliance issues.

• Provide support to ensure controls are adequate to address and mitigate the BSA/AML risks identified in the risk assessment process and address emerging risks.

• Ensure all monitoring and reporting is completed promptly.

• Ensure that the BSA/AML team delivers outstanding service and support to other departments.

• Develop and maintain policies and procedures that ensure the BSA/AML Compliance Department is in full adherence with all relevant rules and regulations.

• Maintain thorough documentation of AML systems and related workflows.

• Assist in the development of monthly reporting to the Board of Directors and various Management Committees.

• Provide support, as needed to the implementation, and documentation of the BSA/AML Risk Assessment.

• Maintain advanced knowledge and understanding of the BSA/AML and OFAC regulations

• Manage or participate as needed in department and enterprise-wide projects involving BSA/AML Compliance related matters.

• Ensure the CAMLO/BSA Officer, or their designee is aware of any significant issues identified on a timely basis.

What do you need?

• 10+ Years’ experience in BSA/AML auditing or compliance monitoring. Three to five years managing a team.
• Experienced BSA/AML professional or Compliance Officer with experience managing staff and professionals.

• Experience documenting AML alert, case investigations, SAR and non-SAR filings.

• Advanced computer information and analytical skills.

• Experienced in properly documenting compliance/audit testing programs.
• Provide direct oversight to regulatory examination and audit requests, to include developing remediation plans of any findings.

• Ability to work with little oversight and plan and scope to meet compliance monitoring goals.

• Communicate and work with others to come to a beneficial result.

• Manage, develop and train experienced professionals.

• ACAMS, ACFCS or CRCM Certification, preferred, not required.

Technology Skills:

• Microsoft Office applications – specifically Word, Excel, and PowerPoint
• Adobe

Education

• Bachelor’s degree preferred

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.