At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, current or future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

As the Director of Shared Services, you will oversee the efficient and effective operation of shared services functions, including HR operations, compliance, risk, and governance, and HR data management. You will ensure compliance with all regulatory requirements, drives process improvements, and supports the organization's strategic objectives by delivering high-quality services to team members.

Key Responsibilities:

Leadership:

• Lead and manage the shared services teams ensuring high performance and professional development.
• Develop and implement strategic plans for the shared services functions aligned with the organization’s goals.
• Foster a culture of continuous improvement and excellence in service delivery.
• Oversee the end-to-end payroll process to ensure accurate and timely payroll processing for all employees.
• Manage audits and resolve discrepancies in a timely manner.
  

Shared Services Operations:

• Manage the day-to-day operations of the shared services functions, including benefits administration, HR data management, and employee services.
• Implement and maintain standardized processes and systems to improve efficiency and effectiveness.
• Ensure high levels of customer service and satisfaction across the organization.
  

Compliance and Risk Management:

• Ensure all shared services activities comply with legal, regulatory, and internal policies.
• Identify and mitigate risks related to HR operations.
• Maintain confidentiality and security of employee data.
• Ensure compliance with all relevant laws, regulations, and company HR related policies.
  

System and Process Improvement:

• Lead initiatives to streamline and automate processes within shared services and payroll.
• Evaluate and implement new technologies and systems to enhance service delivery.
• Monitor and analyze performance metrics to identify areas for improvement.
  

Stakeholder Engagement:

• Collaborate with HR, Finance, IT, and other departments to ensure integrated service delivery.
• Communicate effectively with employees, management, and external partners.
• Provide expert advice and support on payroll and shared services matters.

What do you need?

• Bachelor’s degree in human resources, Finance, Business Administration, or related field. Advanced degree or professional certification (e.g., CPP, SPHR) is a plus.
• Minimum of 8 years of experience in HR Operations and shared services management, with at least 5 years in a leadership role.
• Strong knowledge of HR processes, and regulations required.
• Exceptional communication, interpersonal, and leadership skills.
• Proven experience in process improvement and change management.
• Strong analytical and problem-solving skills.
  

Technology Skills:

• Proficiency in HRIS and payroll software (e.g., ADP, Workday, SAP).
• Microsoft Office Suite – Outlook, Excel, Word, and PowerPoint

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.