At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be eligible to work in the U.S. without requiring sponsorship.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

We are looking for a highly skilled ServiceNow Administrator to play a critical role responsible for managing, configuring, and optimizing our ServiceNow platform. In this role, you will bring your expertise in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) to drive efficiency and deliver impactful solutions across the business.

You’ll be hands-on with workflows, automation, and integration, helping teams across the organization get the most out of ServiceNow. If you thrive on solving complex problems, streamlining processes, and collaborating with both technical and business stakeholders – this role is for you.

• Own the Platform: Configure, maintain, and administer ServiceNow with a focus on ITSM, ITOM, and ITAM modules.
• Enable IT Excellence: Support ITSM processes (Incident, Problem, Change, Request, Knowledge, Service Catalog), ITOM processes (Discovery, CMDB, Event Management, Service Mapping), and ITAM (hardware/software lifecycle, license compliance).
• Build and Enhance: Develop workflows, automation, business rules, client scripts, reports, and dashboards that improve usability and adoption.
• Collaborate & Support: Partner with IT teams and business stakeholders to translate needs into platform solutions, while providing technical guidance, training, and support to users.
• Ensure Stability & Growth: Manage upgrades, troubleshoot issues, and maintain compliance with best practices, governance, and security standards.

What do you need?

• 3–5 years of hands-on ServiceNow administration experience.
• Strong knowledge of ITSM, ITOM, and ITAM modules.
• Experience managing CMDB, Discovery, and Service Mapping.
• Comfortable with scripting (JavaScript), system integrations, and API usage.
• Familiarity with collaboration tools like M335, Teams, or Jira is a plus.
• ServiceNow Certified System Administrator (CSA) required; ITSM/ITOM/ITAM certifications are a plus.
• Excellent problem-solving, collaboration, and communication skills.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.