At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Position is ONSITE 4 days a week in our Malvern, PA Office.

Must be eligible to work in the U.S without requiring sponsorship.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

As a Treasury Operations Manager, you will lead the Treasury Operations team in delivering seamless onboarding and servicing for Treasury clients, ensuring high performance, regulatory compliance, and continuous process improvement. You will be responsible for:

Leadership & Oversight:

• Supervise and develop a team of Treasury Operations Specialists.
• Provide coaching, feedback, and performance management aligned with business goals.
• Foster a collaborative, accountable, and high-performing team culture.

Operational Management:

• Oversee daily operations including Business Online Banking, ACH, Remote Deposit Capture, and other treasury products.
• Manage escalated client issues with urgency and professionalism.
• Monitor KPIs and SLAs to ensure client satisfaction and operational efficiency.

Project & Process Management:

• Lead or participate in strategic projects focused on automation, service enhancement, and risk mitigation.
• Identify and implement process improvements that increase accuracy, scalability, and client experience.
• Maintain and update operational procedures to reflect best practices and regulatory compliance.

Cross-Functional Collaboration:

• Work closely with Treasury Sales, Product, Compliance, Technology, and Risk teams to support bank-wide initiatives.
• Act as the point of contact for audit, compliance reviews, and internal risk assessments related to Treasury Operations.

What do you need?

• Banking Experience:
  • At least 7 years of experience in back-office banking operations.
  • Strong understanding of treasury products, cash management, and banking technology platforms
• Skills:
  • Proven team leadership and coaching abilities
  • Strong analytical and problem-solving skills, with a continuous improvement mindset.
  • Project management experience; PMP or Lean Six Sigma certification is a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple priorities in a fast-paced environment.
• Mindset:
  • Adaptability: The ability to thrive in a fast-paced and constantly changing environment.
  • Growth Mindset: A willingness to learn, grow, and work collaboratively with a team.
  • Positive Attitude: A can-do attitude and the ability to approach challenges with positivity and resilience
  • Flexibility: The ability to work outside of normal business hours as needed.
• Technology Skills:
  • Proficiency in Microsoft Office applications such as Excel and Word. Experience with Salesforce is preferred but not required

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.