At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary of up to $110,000 is expected for this position, depending on location, overall skills, and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Position Summary:

The Client Implementation / CIP Analyst is responsible for managing the end-to-end onboarding process for new clients, ensuring compliance with all regulatory requirements including AML, KYC, and CIP. This role plays a critical part in safeguarding the organization against financial crime by conducting thorough due diligence and presenting findings to senior management and regulatory bodies. The CIP Analyst is responsible for reviewing and analyzing customer information and documentation to ensure compliance with internal Policies and Procedures and regulatory requirements. This role ensures that customers are properly identified and verified, mitigating risks and supporting the Bank’s AML Framework.

What you’ll do:

• Manage the full client onboarding lifecycle, ensuring timely and compliant implementation.

• Conduct detailed Customer Identification Program (CIP) reviews to verify client identities and documentation.

• Conduct documentary and non-documentary verification of customer identity, including use of third-party tools.

• Perform initial due diligence reviews for customers related to digital assets.

• Maintain records of CIP reviews and verification results.

• Ensure adherence to AML, KYC, and CIP regulatory standards.

• Identify, assess, and escalate potential compliance risks to other departments or senior management.

• Maintain comprehensive and accurate records of all client interactions and due diligence efforts.

• Collaborate with internal stakeholders to resolve onboarding issues and streamline processes.

• Prepare and present updates and reports to senior leadership and regulatory authorities as needed.

• Support the Client Implementation Team Manager in other BSA/AML tasks, as required.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field; or equivalent work experience.

• 3–5 years of experience in client onboarding, due diligence, or compliance within the fintech or banking industry.

• Strong knowledge of AML, KYC, and CIP regulations and best practices.

• Experience with cryptocurrency, blockchain analytics, or digital asset compliance.

• Excellent analytical, organizational, and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in compliance tools and client onboarding platforms is a plus.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.