At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do: We are seeking a skilled and detail-oriented Workday Financial Administrator to support and enhance Customers Bank’s financial systems, primarily focusing on the Workday Financial Application. The ideal candidate will have a minimum of 2 years of hands-on experience configuring Workday Financials, with working knowledge of both Workday Adaptive Planning and Accounting Center. A solid understanding of basic accounting principles, excellent communication abilities and strong interpersonal skills are essential for success in this role. Banking or financial services experience is a plus.

• Configure, maintain, and optimize the Workday Financials Application to support evolving business needs.
• Collaborate with Finance and Accounting teams to ensure effective use of Workday Adaptive Planning and Workday Accounting Center.
• Monitor system performance, perform data analysis, and troubleshoot issues to ensure data integrity and efficient operations.
• Partner with stakeholders to gather business requirements and translate them into functional system solutions.
• Support integrations between Workday Financials and other enterprise systems.
• Assist in the testing and deployment of Workday updates and new features.
• Train end-users and provide on-going support and documentation for Workday Financial Applications.
• Participate in audits, compliance efforts, and system security reviews.
• Continuously evaluate system processes and recommend improvements to enhance efficiency and user experience.
• Maintain Workday skills competencies through Workday Learning.

What do you need?

• Minimum 2 years’ experience as Workday Financial Configurator or experience working with:
  • Account Posting Rules
  • Account Sets
  • Custom Organizations and Worktags

• Solid understanding of basic accounting principles and financial workflows.
• Strong analytical and problem-solving skills with attention to detail.
• Minimum 1 year experience with Workday Adaptive Insight
• Workday Report Writing skills helpful.
• Strong interpersonal skills; able to work well in cross-functional teams.
• Excellent verbal and written communication skills; able to communicate effectively with both technical and non-technical stakeholders.
• Workday Business Process Design skills helpful
• Workday Accounting Center Experience helpful
• Banking or Financial Services experience is a plus.
• Bachelor’s degree in finance, accounting, information systems, or a related field preferred.
• Experience with Workday integrations and reporting tools preferred.
• Familiarity with change management and system upgrade processes preferred.
• Understanding of financial planning, forecasting, and budgeting processes preferred.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.