At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The CRA Data Analytics Manager will be the technical expert who is a reliable and knowledgeable resource for Community Reinvestment Act (CRA) reporting requirements. This position will assist with ensuring the Bank meets the regulatory requirements of a large institution in compliance with the Community Reinvestment Act (CRA) and develops and oversees the CRA data and performance reporting of CRA Lending, Investment, and Service.

• Demonstrate a comprehensive understanding of how areas of CRA analysis collectively integrate to contribute to achieving the Bank's overall CRA performance goals

• Use CRA Wiz tool to oversee the process and management of data received from assigned CRA data reporting lines of businesses

• Assist CRA Officer with completing CRA Performance Reports to include Corporate, regional and Assessment Area Reports, Gap Reports, Action Plans, Needs Assessment Reports, and Performance Context Reports

• Project design and management, coordinating on behalf of the CRA Department with internal stakeholders

• Exercise both thought leadership and initiative in developing and leading the bank's efforts to implement changes to the CRA program in response to regulatory requirements

• Stay abreast of CRA-related regulatory changes and assist in the implementation of requirements for the relevant line of business

• Oversee loan file reviews and validate accuracy and completeness of data collected for CRA regulatory reporting purposes.

• Provide cross-departmental support by providing training and training materials to the various LOBs to improve data quality and integrity through accurate data collection and submission processes and sound operational controls to mitigate risks

• Log and track data issues detected during monthly processing and data integrity reviews and work to address and resolve issues with appropriate LOB partners

• Oversee the annual submission for complete and accurate HMDA and CRA Loan Registers (LRs) to the appropriate regulatory agency

• Prepare timely reports on data errors and process deficiencies for distribution to LOB management. Analyze data errors to determine trends and monitor corrective actions to measure performance and responsiveness by business units

• Oversee the analysis on community development loans, investments and volunteer services by gathering information, conducting demographic, economic, and market research to determine eligibility

• Conduct branch, ATM, and alternative delivery systems analysis and gap reporting as well as evaluating impact of various activities including the opening, closing and relocation of physical locations and online digital service platforms

• Maintain and perform appropriate updates to the CRA Public File complying with the technical regulatory requirements and provide supportive training and audit functions to customer-facing lines of business

• Assist in the CRA Officer in preparing for and engaging with the regulatory agencies during the CRA Examination by fulfilling data and documentation requests and being available to answer questions

What do you need?

• 5+ years of experience in Data and Performance Reporting, CRA or Compliance function

• Experience in a cross-functional environment working with various consumer and commercial products

• Knowledge of CRA reporting software to include CRA WIZ, Kadince, and Salesforce, an LOB Business software used for CD Loan reporting and pipeline activities

• Strong understanding of CRA Modernization

• Knowledge of 1071 Rule

• Strong attention to detail

• Strong verbal and written communication skills

• Strong time management, organizational, analytical, and problem-solving skills; attention to detail

• Ability to work in a team environment, ability to multi-task and to be flexible

• Knowledge of Compliance risk framework

• Proficient with Microsoft office products, such as Word, Excel, PowerPoint and Outlook

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.