At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The SBA Portfolio Manager is responsible for managing and servicing a portfolio of Small Business Administration (SBA) loans, ensuring compliance with SBA guidelines and bank policies. This role involves conducting financial analysis, monitoring loan performance, and providing exceptional customer service to both internal and external clients. The SBA Portfolio Manager will play a key role in maintaining client relationships and supporting customer requests while ensuring the ongoing health and success of the SBA loan portfolio.

Financial Analysis and Client Relationship Management:

• Conduct financial analysis on existing customers to assess the financial health of businesses within the portfolio.

• Review client relationships and ensure that financial analyses are up to date, particularly in response to customer inquiries and servicing requests.

• Evaluate customer requests, such as modifications or extensions, and provide recommendations based on financial performance and SBA guidelines.

Portfolio Management:

• Manage an existing portfolio of SBA loans, focusing on maintaining strong client relationships and developing opportunities for further servicing and loan growth.

• Monitor loan performance through review of delinquencies, annual reviews, financial analysis, and regular communication with customers to ensure compliance with SBA regulations and bank policies.

Compliance and Reporting:

• Ensure all loan servicing actions comply with SBA Standard Operating Procedures (SOP) and bank policies.

• Prepare and submit deferments and other servicing requests for review and approval.

• Maintain accurate and up-to-date loan documentation and records.

Customer Service:

• Provide consistent, high-quality customer service to both internal and external clients, addressing inquiries, resolving issues, and supporting customer needs related to SBA loans.

• Act as a primary point of contact for clients within the portfolio, providing solutions and guidance tailored to individual business needs.

What Do You Need?

• Minimum of 3-5 years of experience in banking or similar industry with a proven track record in credit administrative and portfolio management.

• Prior SBA lending experience is highly preferred.

• Excellent communication and interpersonal skills

• Bachelor’s degree in business, finance, or related field.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.