At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: This position offers flexibility to be either remote or hybrid. If you are within a 50-mile radius of a Customers Bank location, the expectation is to work in a hybrid model. Please note that these arrangements are subject to change.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The Financial Crime Audit Manager is responsible for leading and executing comprehensive audits focused on the Bank’s AML and fraud risk management frameworks. This role ensures compliance with regulatory requirements, identifies control gaps, and evaluates the effectiveness of processes to mitigate risks associated with money laundering, fraud and financial crimes. This position involves working closely with various stakeholders, including compliance, operations, and risk management teams to strengthen the Banks internal controls and safeguard its reputation.

Key Responsibilities:

1. Audit Planning and Execution

• Develop and execute risk-based audit plans for AML and fraud-related processes.

• Conduct detailed reviews of the Bank’s AML and fraud prevention policies, procedures, and systems.

• Assess the adequacy and effectiveness of internal controls to identify vulnerabilities and ensure compliance with regulations.

2. Regulatory Compliance and Risk Management

• Ensure adherence to relevant regulatory requirements, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC guidelines, and other applicable laws.

• Monitor the Bank’s fraud and AML risk management framework for effectiveness and alignment with industry best practices.

• Identify gaps in compliance programs and recommend actionable improvements.

3. Stakeholder Collaboration

• Work closely with the compliance and risk management teams to understand regulatory developments and integrate them into the audit plans.

• Provide recommendations to business unites for improving AML and fraud-related controls.

• Serve as liaison with external auditors and regulatory agencies during examinations.

4. Data Analysis and Reporting

• Utilize output of data analytics to detect anomalies and assess the effectiveness of fraud and AML detection systems.

• Prepare detailed audit reports summarizing findings, risks, and recommendations.

• Present audit results to senior management, boards, or committees, as necessary.

5. Leadership and Team Development

• Manage and mentor Internal Audit staff, providing guidance on financial crime education/awareness, methodologies, and regulatory requirements.

• Ensure team members are well-trained and educated for AML and fraud audits.

• Foster a culture of continuous improvement and compliance across the organization.

What Do You Need?

Education:

• Bachelor’s degree – Business Administration, Criminal Justice, Business Management, Legal Studies.

• Equivalent education and experience in the required field/industry.

Experience:

• Minimum of 10 to 15 years of experience working in regulatory compliance, AML and/or fraud operations in banking/financial services industry.

• Proven experience operating in a financial crime risk lifecycle – monitoring, detection, investigation, and reporting.

• Proven experience and solid knowledgebase of Customer Due Diligence (CDD) and Enhanced Due Diligence operations.

• Certifications: Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

Skills:

• Understanding the methodology of BSA/AML and OFAC Risk Assessments, as well as applying an operational risk appetite approach.

• Strong understanding of AML laws and regulations, fraud detection frameworks, and banking operations.

• Excellent analytical, problem-solving, and organizational skills.

• Strong written and verbal communication skills, with the ability to convey complex issues to non-technical audiences.

• High level of integrity, professionalism, and attention to detail.

Technology Skills:

• Ability to work with Microsoft solutions and learn Customers Bank’s applications, as appropriate.

• Understanding of financial crime monitoring/detection platforms and their application to business operations (FIS Prime, Actimize, LexisNexis).

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.