At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do: Reporting to the Chief Audit Executive, the Audit Director will assist the Chief Audit Executive with the development of the risk-focused audit plan and will be responsible for administering and directing the daily operating functions of the Financial Internal Audit Team as set forth by the annual risk-focused audit plan with a focus on governance, risk management, and controls. This position provides research and guidance to the Audit Team on setting objectives, scope, and testing methodology, and provides coaching as needed to assist Internal Audit Team Members in achieving developmental goals.

• Assist Chief Audit Executive in planning and executing the annual audit plan and risk assessment

• Assist in developing and updating Corporate Audit Policies and Procedures

• Assist in the development and managing the completion of the annual Corporate Risk Assessment and Audit Plan

• Assist in the annual and ongoing Corporate Audit quality assurance assessments and annual self-assessments

• Develop the audit schedule and resource allocations for all operational, financial, or compliance audit engagements

• Develop and update audit programs and procedures

• Review audit field work prepared and audit issues identified, and provide review/coaching feedback

• Perform audit fieldwork as assigned, including the testing of the design and effectiveness of internal controls

• Present to and discuss with management audit issues, as well as recommendations with management

• Provide periodic audit engagement status updates to the Chief Audit Executive

• Provide audit reports and other deliverables to the Chief Audit Executive by target due dates

• Prepare or review audit project evaluations for Audit Managers and other levels as necessary

• Perform engagement quality reviews for all operational, financial, or compliance audit engagements

• Perform, as directed by the Chief Audit Executive, quality reviews of other engagements

• Provide external audit and Audit Committee support as needed

• Assist in planning for and managing the completion of outsourced and co-sourced audits

• Represent Internal Audit in an observational capacity on Corporate and Bank Committees as assigned

• Coaching of Internal Audit personnel as necessary, including the designing and monitoring of professional development plans

• Prepare annual performance appraisals for assigned Audit Managers and other levels as necessary

• Mastery of relevant internal and external environment and the financial services industry pertaining to audits

• Implement best practices and procedures to improve the efficiency and effectiveness of the audit group such as CAATs (Computer Assisted Auditing Techniques)

• Provide consistent quality customer service to all constituents of Internal Audit

• Build and maintain effective relationships with management and the Audit Team

• Other duties as assigned

What do you need?

• Bachelor’s degree in accounting, finance or business; MBA preferred

• Certification such as CPA, and/or CIA; CFE, CRCM, CFSA

• Seasoned professional with a minimum of 8-10 years of financial institution audit experience or with public accounting firm

• Advanced knowledge in applying professional auditing principles and practices (Institute of Internal Auditor’s International Professional Practice Framework)

• Advanced knowledge of financial accounting and reporting concepts, controls over financial reporting, accounting department operations and general ledger systems, especially within the financial institutions or financial services industries

• Advanced knowledge of internal control identification, evaluation and testing concepts under Sarbanes-Oxley and COSO 2013

• Ability to successfully manage multiple assignments simultaneously and oversee/manage assigned staff

• Ability to accept responsibility and account for his/her actions

• Ability to perform work accurately and thoroughly

• Ability to communicate orally and in writing clearly and concisely

• Ability to actively and skillfully conceptualize, apply, analyze and/or evaluate information generated by observation, experience, reflection, reasoning or communication

• Ability to formulate a sound decision using the available information

• Ability to effectively build relationships with constituents and co-workers

• Ability to manage own time, priorities, and resources to achieve goals and utilize the available time to organize and complete work within given deadlines

• Ability to work with Teammate+, Microsoft Suite and learn/work with other Customers Bank’s applications

• Ability to travel when needed

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.