At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Role: AVP, FPI Third Party Governance
Location: Malvern, PA / West Reading, PA
Manager: FCC Governance Manager

Role Summary:
The FPI Third Party Governance Officer maintains oversight of the Bank’s critical third parties with fraud prevention and investigation responsibilities to ensure full compliance with all Bank Fraud Prevention, Fraud Investigation and Identity Theft Prevention policies. The person in this role will liaison directly with the third parties and report to the FCC Governance manager on the status of compliance with Bank requirements. Responsibilities for this role include the following:

• Review all Fraud Prevention, Investigation and Identity Theft policies and procedures submitted by the third party to ensure alignment with Bank standards.
• Ensure all Suspicious Activity Report referrals are reviewed and handled within departmental policy.
• Perform periodic testing fraud processes performed by the third party. Including but not limed to alerts, case investigations, SAR recommendations.
• Ensure compliance with legal requests as applicable.
• Establish regular meetings with critical third parties to review issues, concerns or regulatory changes.
• Maintain departmental procedures related to the supervision of FPI related third parties.
• Facilitate the communication and collection of documentation related to written inquiries and exam requests.
• Review supporting documentation pertaining to inquiries and exams for completeness and appropriateness.
• Assist in the due diligence review of any new third parties as required.
• Manage risk by escalating and notifying the FCC Governance Manager of findings and/or corrective actions.
• Manage expectations internally and externally regarding the oversight of third parties with FPI responsibilities.
• Summarize and prepare reporting that communicates oversight activities and issues for the FCC Governance Manager FCC Director, BSA Officer, Chief Compliance Officer and other Management Committees as required.
• Complete special projects, as assigned.

Must-Haves:

• Strong understanding of general bank products and services
• 3-5 years of experience in fraud prevention and investigation experience
• Strong knowledge of FPI policy and procedures
• Strong time management skills and the ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships

Nice to Haves:

• CAMS or CFE certification
• Experience in banking, loan servicing or auditing
• Detail oriented mindset, open to learning new applications & skills, can think outside of the box, verbal skills.

Customers Bank Culture:
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.