At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in out deep experience and strong financial foundation, we we’re a partner you can trust.

What you’ll do:

• Follow all policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP)Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot

• Administer daily FIS Tracker processes; upload/download daily ACH items received and originated

• Process all daily batch control jobs in the processing systems related to ACH

• Process exceptions to these jobs systematically or manually

• Answer inquiries pertaining to ACH with follow-up and create Salesforce cases

• Process stop payments, voids, death notices, reclamations, and unauthorized transactions for ACH

• Maintain records retention requirements for ACH

• Responsible for timely and accurate processing for all items

• Work with other areas to resolve issues

• Learn basic knowledge for wires

• Pull monthly reports for Wires and ACH

• Complete Cadency reports for ACH and Wires

• Take the lead on projects assigned

• Assist with providing NACHA specs to new customers

• Assist with training new employees as needed

What do you need?

• Previous customer services experience

• Strong problem solving skills

• Detail Oriented

• 5+ years banking background/previous working experience in the Banking/Financial Industry

• 5+ years previous working experience with ACH

• Knowledge of NACHA rules, SEC codes and Prenotes. AAP certification a plus

• Wire processing knowledge a plus

• Strong Excel skills a plus

Technology Skills:

• Knowledge of Microsoft Office products

• Previous experience with FIS systems such as ACH Tracker, IBS and FCM reporting

• Previous experience with Softphone

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.