ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

OVERVIEW

We are seeking a highly skilled and experienced Software Quality Engineering Manager to lead our software quality efforts. The ideal candidate will have a strong background in software development, excellent leadership skills, and the ability to manage varying business requirements in dynamic environment. This role requires a strategic thinker who can drive the software quality development process, ensure the delivery of high-quality software solutions, and adapt to complex business needs.

RESPONSIBILITIES TO INCLUDE

• Lead the culture of “quality as a feature” to a team of software engineers, providing guidance, mentorship, and support to ensure the successful delivery of projects.
• Collaborate with business, partner, and Engineering teams to understand requirements and translate them into actionable and reportable test plans.
• Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment.
• Ensure that the engineering team adheres to best practices in quality assurance processes.
• Foster a culture of continuous improvement, innovation, and collaboration in quality, within the engineering team.
• Manage project timelines, resources, and assets to ensure timely and cost-effective delivery of software quality.
• Act as a liaison between the engineering team and other departments, facilitating effective communication and collaboration.
• Establish SLAs, KPIs, and dashboards to measure quality governance, testing effectiveness, and software quality improvements.
• Use AI and LLM tools to automate test creation, execution and reporting.

QUALIFICATIONS

• Proven experience in a software engineering management role, with a track record of successfully leading and delivering complex software projects.
• Strong technical background with hands-on experience in software development and automated test architecture, and design.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage varying business requirements and adapt to changing priorities.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Knowledge of agile methodologies and project management tools.
• Ability to context switch quickly and effectively with many inputs.

EDUCATION/EXPERIENCE

• 5+ years of relevant/progressive experience in Software Development Quality Assurance.
• 2+ years of leadership experience in Software Development Quality Assurance.
• Experience in Financial services. More specifically Banking as a Service solutions.
• Familiarity with modern cloud and programming technologies (Azure, Typescript, Datadog).
• Previous experience working in a startup or fast-paced environment.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.?

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Check out our benefits on our careers site! Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance: Plans?to keep you and your family smiling and seeing clearly.
• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
• Holidays: Enjoy 11 paid holidays throughout the year.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.