ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don’t just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together—you belong here.

WHAT YOU'LL DO

As Manager I – BaaS Program Operations at Coastal, you will oversee the operational tasks related to our BaaS Program Operations Department. You will manage daily operational tasks, coordinate workflows, handle cash settlements, ensure compliance with financial regulations, and supervise staff. This role requires strong problem-solving skills, a thorough understanding of fintech or BaaS operations, and the ability to mentor and supervise a team.

*Please note: Required working hours 8am - 5pm PST Mon - Fri

HOW YOU'LL DO IT

· Perform, manage, monitor, and maintain program flow of funds, cash settlements, and account reconciliation/balancing. Perform account certifications.

· Prepare, post, and review daily journal entries for BaaS Programs and/or provide oversight for this function.

· Own, coordinate, and monitor assigned workflows to ensure standards and deadlines are met.

· Maintain a thorough understanding and proficiency in all daily operational tasks for each functional area of the Program Operations Department.

· Develop and implement efficiencies and best practices. Own and maintain department procedures. Make recommendations to management.

· Manage and supervise assigned Program Operations staff; provide escalation support to departmental employees.

· Research and solve high-complexity problems.

· Interface with other bank departments and BaaS partners to facilitate program maintenance, resolve issues, and escalate inquiries. Support department employees in this function.

· Prepare audit materials and responses. Ensure compliance with risk controls and SOX compliance.

· Provide support for risk assessments.

· Mentor, coach, and set an example for team members, furthering their skills and knowledge while improving their overall engagement level.

· Participate in partner meetings, internal committees, and projects.

· Maintain proficient knowledge of rules and regulations, including but not limited to the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth In Savings Act, and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Adhere to all regulations and compliance policies.

· Act as a liaison between departments to ensure optimum communication.

· Provide backup support for other areas of the department as needed.

WHAT YOU'LL BRING

· Ability to resolve problems without guidance and make complex decisions for daily processing.

· Proficient in preparing and reviewing financial statements and journal entries.

· Advanced ability to synthesize raw data. Ability to manage funds flows and ensure accurate financial accounting and reconciliation.

· Strong leadership and mentoring abilities.

· Excellent communication and interpersonal skills. Ability to effectively present information and respond to questions from management, internal departments and our BaaS partners.

· Detail-oriented with a focus on accuracy and efficiency.

· Ability to handle high-complexity problems and provide effective solutions.

· Strong organizational and multitasking skills.

· Adaptive, inquisitive, and resourceful learner.

EDUCATION/EXPERIENCE

· 2+ years of relevant experience within the Fintech, BaaS or Banking industry.

· Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.

· Demonstrated experience in managing operational tasks and supervising staff; 3+ years is preferred.

· Strong understanding of BaaS (FinTech) operations and financial regulations with a technical background in bank operations, cash settlement and reconciliation, accounting, and data analysis.

· Understanding of the application of advanced accounting principles as they relate to BaaS programs and funds flows.

· Advanced understanding of bank operations (ACH, Wires, Loan Servicing, Credit Charge Offs, Loan/Receivable Sales and Purchases, etc.)

· Previous experience navigating and processing transactions within a core bank system. FIS Horizon is preferred.

· Advanced proficiency in Microsoft Excel, including complex formula creation, data analysis, and pivot tables. Proficiency in VBA is preferred.

· Advanced proficiency in Microsoft 365 products, including PowerPoint, Teams, and Word.

· Intermediate proficiency in Microsoft Power BI and SharePoint for data visualization and document management, respectively.

· Familiarity with relational database systems and data applications is preferred. (e.g., Snowflake, Looker, etc.)

· Relevant certifications in financial operations or compliance (e.g., CAMS, CPA) are a plus.

· Experience with a ticketing system is preferred. (e.g., Clickup).

HOW YOU’LL THRIVE AT COASTAL

· Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

· Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

· Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

· Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

· Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

· Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

· Sit for extended periods of time.

· Stand for extended periods of time.

· Perform repetitive finger, hand, and arm movement.

· Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

· View and read computer screens for extended periods.

· Occasionally stoop, kneel, crouch, or crawl.

· Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.