ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don’t just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together—you belong here.

WHAT YOU'LL DO

As Compliance Director – Fair Lending Officer at Coastal, you will be responsible for ensuring the bank's adherence to fair lending regulations and responsible banking practices, particularly focusing on HMDA, ECOA/Reg B, FHA, and fair lending laws and regulations. You will lead efforts to maintain data integrity, develop compliance programs, and build strong internal and external partnerships. Your role involves interpreting regulatory requirements, managing a team, and providing compliance guidance to various stakeholders, including Bank Business Lines, BaaS Strategic Partners, the Board of Directors, and Executives. You will play a critical role in decision-making, problem-solving, and maintaining the bank's compliance with industry standards related to Fair and Responsible Banking (F&RB).

HOW YOU'LL DO IT

• Develop and maintain the Bank’s Fair Lending Program and provide oversight to the BaaS Strategic Partner’s programs.
• Develop fair lending monitoring and testing plans, and perform periodic analysis, including but not limited to comparative file/matched pair analysis, underwriting and pricing disparity analysis, redlining analysis, and benchmarking to peers.
• Develop and execute the Fair Lending Risk Assessment for the Bank and its BaaS Strategic Partners.
• Provide oversight for HMDA and 1071 regulatory reporting.
• Review complaints for fair lending issues or risks, including for discrimination, and ensure satisfactory resolution.
• Review issues for fair lending risk and provide oversight for timely remediation.
• Prepare periodic fair lending reports for senior leadership, Board and committees, that includes significant fair lending developments, fair lending risk monitoring and testing results, and fair lending key risk indicators.
• Maintain proficiency in software tools necessary to complete regulatory submission and performance of fair lending analysis.
• Provides regulatory compliance guidance to the Bank’s business units and BaaS Strategic Partners regarding compliance inquiries and program requirements for the Fair lending laws and regulations.
• Develop the fair lending policy, program standards, and tools for administering and in support of executing the Fair Lending program.
• Actively monitor external resources for emerging fair lending related compliance trends or changes to the compliance environment, assess applicability to Bank and/or BaaS Strategic Partners, and effectively support implementation of the change.
• Oversee the Fair Lending training program for Bank, and the Board of Directors, including assignments, and developing and delivering customized training as needed.
• Review credit policies/procedures/models, loan operations processes, loan pricing, marketing strategies, new and modified lending products (including BaaS Partner products), business changes (including addition of new BaaS partners), and services performed by third party vendors to proactively identify any Fair Lending risks and issues.
• Manage the collection of information for regulatory examinations and fair lending-related audits, help conduct post-examination follow up, prepare responses to examination and audit reports, and oversee corrective actions.
• Manage Fair Lending team, and develop skills of staff through goal setting, coaching, problem resolution, delegation, training, counseling, and performance management.
• Provide subject matter guidance on consumer protection rules and regulations, including but not limited to Home Mortgage Disclosure Act; Fair Housing Act; Equal Credit Opportunity Act; and other fair lending laws.
• Build and maintains strong relationships with key stakeholders, team members, internal risk partners and Bank business line management.
• Participates in internal and CCBX Partner meetings.
• Provide service in accordance with Coastal Core Values.

WHAT YOU'LL BRING

• Exceptional analytical and problem-solving skills with strong attention to detail and accuracy.
• Ability to interpret data from various sources and research fair lending and responsible banking issues.
• Strong organization, time management, and project management skills.
• Ability to work independently and in a remote team environment.
• Active learner who demonstrates and fosters the bank’s core values and culture.
• Beginner level proficiency/understanding of statistical concepts and models.
• Demonstrated ability to work independently, and in a remote team environment.
• Excellent interpersonal and communication skills, both verbal and written, with ability to develop rapport and internal partnerships.
• Ability to build rapport and develop strong internal and external partnerships.
• Ability to succinctly and effectively present information and respond to questions from Bank Business Lines, BaaS Strategic Partners, the Board of Directors, and Executives.
• Demonstrated decision-making capability under demanding situations while dealing with complex issues involving competing interests.
• Capability to interpret a variety of instructions furnished in written or oral form and translate requirements to direct reports.
• Capacity to multitask while working on long-term projects while maintaining the ability to focus on critical deliverables.

EDUCATION/EXPERIENCE

• Bachelor’s degree; and/or
• 10+ years of experience in compliance, audit, legal, and/or risk management, preferably within the Banking or Financial Services industry; or an equivalent combination of education, professional certifications, and/or experience.
• Advanced degree (e.g. MBA or law degree) preferred.
• 3+ years of leadership experience in Audit, Compliance, Regulatory Examination Activities and Processes, or Risk Management with the ability to attract, develop, and retain key talent.
• Strong understanding of F&RB regulations, including HMDA, ECOA/Reg B, FHA, and fair lending laws.
• Experience working with fair lending compliance software and/or statistical tools.
• Intermediate proficiency in Microsoft Office 365 products including Word, Excel, Outlook and Teams. Ability to build proficiency in other software solutions used by the Compliance Team.
• Experience in preparing documents, memos, compliance program documents, and/or bank-wide policies and procedures.
• Certified Regulatory Compliance Manager (CRCM) or Fair Lending Expert (FLE) certification preferred, or ability to obtain in one year.
• Fintech exposure preferred.
• Beginner proficiency in statistics knowledge preferred.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.