ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU’LL DO AT COASTAL

The Senior Program Manager will lead the development and execution of a large, complex programs and related projects bank wide. The focus of this role is to establish, manage, and grow programs by leading cross-functional teams to execute projects on time and within budget. This role is responsible for developing roadmaps, risk management, establishing clear goals, project execution, and stakeholder communication to ensure that all program objectives are met. You will balance multiple competing priorities and negotiate successful outcomes for all impacted stakeholders. The Senior Program Manager will help lead the cultural transformation across the bank by contributing to building and expanding portfolio management methodology across the bank.

HOW YOU’LL DO IT

· Function as the lead program owner for a portfolio of cross-functional programs and related projects.

· Develop roadmaps for long-term programs and successfully execute roadmap initiatives.

· Lead weekly program meetings to support all programs by gathering feedback from stakeholders, generating documentation, incremental task planning, and proactive risk mitigation.

· Ensure visibility of program status and progress, resource allocation, and challenges by generating reports and dashboards to monitor data, metrics, and trends.

· Drive alignment with senior leaders and key cross-functional partners.

· Comfortable communicating status, issue, and risk deposition with bank officers/senior executives.

· Maintain program governance by creating and managing large-scope project plans, business requirements, escalation paths, and following best practices.

· Own the execution of UAT planning, traceability, and transition to business as usual.

· Follow and comply with all regulatory and compliance regulations.

· Provide internal service in accordance with Coastal Core Values.

WHAT YOU’LL BRING:

QUALIFICATIONS

· Demonstrated experience delivering and leading complex programs in a growing organization, often creating materials from scratch.

• Proven history of overseeing multiple programs and related projects within a portfolio and prioritizing workload.

• Advanced experience with developing project documentation such as BRDs, UAT Plans, Communication and Change Management Plans, Traceability Matrix, and standard meeting materials.

• Applied expertise facilitating and collaborating with a variety of stakeholders and driving results.

• Ability to manage and grow long-term, cross-functional programs.

• Experience creating a portfolio management foundation and structure from scratch.

• Strong attention to detail and accuracy.

• Strong verbal and written communication skills.

EDUCATION/EXPERIENCE

· Bachelor’s Degree or equivalent work experience.?

· 7+ years demonstrated experience managing a program portfolio in the banking or financial services industry.

· Ability to be part of a newer team and actively contribute to building out and adjusting the infrastructure and toolkit to best support the needs of the bank.

· Strong proficiency us MS Office products, including Excel, Power BI, and Power Apps

· PMP and Lean/Six Sigma Belt preferred.

· Experience with Agile methods preferred.

HOW YOU’LL THRIVE AT COASTAL

· Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

· Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

· Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

· Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

· Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

· Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must:

· Can sit for extended periods of time.

· Can stand for extended periods of time.

· Can perform repetitive finger, hand, and arm movement.

· Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

· Able to view and read computer screens for extended periods.

· Can occasionally stoop, kneel, crouch, or crawl.

· Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.