POSITION SUMMARY

We are seeking a strategic and experienced Vice President of Platform Engineering & Technology Operations to oversee our critical technology infrastructure. This leadership role will drive AI-powered automation, cutting-edge DevOps practices, and operational efficiencies, ensuring scalability, security, and reliability while optimizing costs and performance. The VP will shape the future of BillGO’s technology stack, leveraging AI/ML, automation, and platform engineering advancements to support rapid business growth and foster cross-functional collaboration.

This role will lead and manage teams responsible for:

• Enterprise Architecture – Driving long-term architectural vision and technology alignment with business needs.
• Cloud Infrastructure Management (CloudOps) – Optimizing cloud environments for scalability and cost efficiency.
• Security Operations (SecOps) – Safeguarding infrastructure, applications, and data.
• Site Reliability Engineering (SRE) – Improving system reliability, availability, and performance.
• Network Infrastructure Engineering – Designing and optimizing secure, scalable network infrastructure.
• Database Engineering – Ensuring database performance, security, and scalability.
• Command Center Operations – Ensuring 24/7 monitoring and real-time incident management.
• IT Operations – Managing enterprise IT services, IT Helpdesk, and internal systems.

AREA OF FOCUS

All other duties as assigned, plus…

AI/ML & Innovation:

• Lead AI-powered operational strategies, leveraging AI/ML and automation for efficiency, security, and reliability.
• Implement AIOps to automate monitoring, event correlation, and incident prevention.
• Apply AI/ML to cloud management, SRE, and security to drive intelligent scaling, cost optimization, and threat detection.
• Foster a culture of innovation, encouraging teams to explore emerging technologies.

Enterprise Architecture:

• Define and execute BillGO’s enterprise architecture strategy for long-term technology alignment.
• Design scalable, modular, and resilient architectures in collaboration with cross-functional teams.
• Implement best practices for API management, microservices, containerization, and data integration.

Cloud Infrastructure Management (CloudOps):

• Oversee multi-cloud and hybrid cloud environments (AWS, GCP, Azure) for performance and cost efficiency.
• Lead cloud migration and modernization initiatives, incorporating AI-powered cost management and disaster recovery strategies.

Security Operations (SecOps):

• Lead the security operations team to protect infrastructure, applications, and data.
• Implement AI-driven threat detection, vulnerability management, and automated incident response.
• Ensure compliance with industry standards (SOC 2, PCI-DSS) and apply zero-trust security principles.
• Develop and enforce security policies, compliance frameworks, and risk management strategies.

Command Center Operations:

• Direct 24/7 command center operations for real-time infrastructure monitoring.
• Implement AI-driven alerts and automated response systems to improve incident detection and resolution.
• Streamline incident management to minimize downtime and ensure service continuity and timely communication to key stakeholders.

Site Reliability Engineering (SRE):

• Enhance the reliability, availability, and performance of services, defining SLOs, SLAs, and error budgets.
• Implement AI-driven monitoring, anomaly detection, and auto-remediation.
• Drive automation using Infrastructure-as-Code (IaC) for operational efficiency.

IT Operations & Helpdesk Support:

• Manage IT helpdesk and support teams to ensure rapid issue resolution and high service levels.
• Implement AI-driven IT Service Management (ITSM) automation to enhance efficiency.
• Leverage Managed Service Providers (MSPs) to scale and optimize costs.

Network Engineering:

• Lead the design and optimization of secure, scalable network infrastructure.
• Oversee network security measures and AI-driven optimization to proactively resolve issues.

Database Engineering:

• Optimize database performance with machine learning-driven insights and advanced tuning techniques.
• Ensure data security, integrity, and compliance with industry regulations.
• Drive automation in database management (backup, recovery, maintenance).

Leadership & Collaboration:

• Build and mentor a high-performing team focused on continuous learning and innovation.
• Collaborate with engineering, product, and business leaders to align technology with strategic objectives.
• Act as a key stakeholder in the technology roadmap and growth strategy.

Budgeting & Resource Allocation:

• Manage budgets for IT operations, ensuring cost-effective resource allocation.
• Recommend tools and technologies to improve operational efficiency.

Compliance & Risk Management:

• Ensure IT operations meet industry standards and regulatory compliance.
• Proactively identify and mitigate risks related to infrastructure, security, and data management.

MINIMUM QUALIFICATIONS

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 15+ years of experience in Platform Engineering, IT operations, security operations, cloud, and infrastructure management, with at least 8 years in a leadership role.
• Proven expertise in AI-driven automation, AIOps, and SRE principles.
• Strong background in cloud-native architectures (AWS, Azure etc.) and enterprise security.
• Extensive experience leading SecOps, SRE, IT operations, and cloud infrastructure teams.
• Demonstrated ability to drive innovation using AI/ML, and automation in platform engineering.
• Strong leadership skills with a growth mindset, focused on building and mentoring high-performance teams.
• Deep understanding of IT infrastructure, including networking, servers, storage, and virtualization technologies.
• Proven ability to lead cross-functional teams and manage complex, high-stakes projects.
• Experience in the payments, fintech industry or highly regulated environments is a plus.
• Excellent problem-solving, communication, and interpersonal skills, with the ability to thrive in fast-paced, dynamic environments.
  

SUPERVISORY RESPONSIBILITIES

This position does have direct supervisory responsibilities.