At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

This position is responsible for maintaining subject matter expertise for BSA/AML and OFAC related regulations and areas at the Bank. As the second line of defense this position is responsible for providing support, guidance, and oversight of applicable business units within the Bank to understand risks, products, services, and the controls of each business line on any projects and produce implementation.

This support includes but is not necessarily limited to researching and opining on compliance questions, due diligence, monitoring new and changing regulations, maintenance and/or review of compliance related policies and procedures, communication and coordination of required regulatory changes, active partnership on all initiatives to provide compliance insight, compliance risk evaluation, and completion of special projects as requested by management. This role may require interaction with internal auditors, state examiners, federal examiners, and other similar regulatory bodies.

A critical function of this role will be to maintain accurate and up to date documentation including internal, external, and tracking of compliance issues. As well as follow-up on documented action plans and target date to ensure completion/implementation.

What Do You Need?

Key Skills:

• Time management and priority setting.
• Ability to handle multiple tasks simultaneously and work under tight deadlines.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, peers, and junior colleagues.
• Ability to build strong and productive working relationships.
• Report writing and documentation.
• Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.
• Skilled in drafting, reviewing and updating compliance policies and procedures.
• Ability to develop and deliver compliance training to business units.
• Understanding of how compliance tools integrate with core banking systems.
• Experience in interpreting and implementing regulatory changes

Must Haves:

• Minimum 5 years of experience in BSA/AML, Compliance or Operations analysis roles that work closely with the BSA Compliance area.
• Must have expert knowledge of BSA/AML and OFAC regulations.
• Bachelor's Degree or equivalent work experience
• Must have ability to prioritize and multi-task and demonstrated ability to meet deadlines.
• Accountable takes ownership for all actions and sets a high standard for self-performance and completion of tasks.
• Apply both technical and general business knowledge to resolve the issues in assigned function.

Nice to Haves:

• ACAMS or similar certification preferred.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.